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Refund and Returns Policy

Eligibility for Returns

  • Damaged or Defective Products: We accept returns for products that are damaged or defective upon receipt. Please notify us within [insert number] days of receiving the product.
  •  Incorrect Products: If you receive a product different from what you ordered, contact us promptly for resolution.

Return Procedure

  • Notification: To initiate a return, contact our customer support at [Customer Support Email-] within the specified timeframe.
  • Return Authorization: Our customer support team will provide you with a return authorization and instructions on how to return the product. 
  •  Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to our error.

Conditions for Returns

  • Product Condition: Returned products must be unused, in their original packaging, and in the same condition as received.
  • Proof of Purchase: Include a copy of the original purchase invoice or receipt with the returned product. 

Refund Process

  • Inspection: Once we receive the returned product, it will be inspected to ensure it meets the conditions outlined in Section 3.
  •  Refund Issuance: If the return is approved, we will initiate a refund to the original method of payment within 30 days.

Changes to this Policy

We reserve the right to update or modify this Refund & Returns Policy at any time. Any changes will be effective upon posting the revised policy on our website.
By making a purchase with Add-on Safety & Surgical Pvt. Ltd., you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy. Please review this policy regularly for updates.


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